Compatible iPad sign-in devices


VisitorBay makes it easy to customize the look and feel of your iPad sign-in device in order to convey your company branding and messaging. You can customize your logo, color of the app background and text displayed on your device by following the steps below:

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Manage billing


Each iPad sign-in device is considered an office location. Most companies have one iPad sign-in device per off location, but it's also common to have multiple iPad sign-in devices in one office for multiple entry points. Each of these locations will require a new license and you can name each location accordingly.

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How to use visitor invites


There are no cancellation fees on monthly plans and a pay-as-you-go solution. If the annual pre-paid plan is selected at checkout, all fees are non-refundable. You can select to auto renew or cancel at the end of the annual term with no penalty.

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Troubleshooting printer issues


We take security seriously. Our servers are located in a world class data center with the highest of security compliance. 24-hour video surveillance and full high-level256-bit encryption means that your data is safe and secure with VisitorBay.

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How to add admin users to VisitorBay


There are no cancellation fees on monthly plans and a pay-as-you-go solution. If the annual pre-paid plan is selected at checkout, all fees are non-refundable. You can select to auto renew or cancel at the end of the annual term with no penalty.

Learn more →

Visitor Data


We take security seriously. Our servers are located in a world class data center with the highest of security compliance. 24-hour video surveillance and full high-level256-bit encryption means that your data is safe and secure with VisitorBay.

Learn more →

Pairing a new iPad sign-in device

In order to start using your VisitorBay iPad, you must first install the mobile device app and pair it to your account with a verification code. Follow the steps below to complete pairing:

In your VisitorBay portal, navigate to Devices->Add New Device->Enter Device Pair Code->SAVE. A confirmation message will appear. Finish the process by tapping ACTIVATE NOW on your iPad.


Managing connected iPad devices

You can view manage connected devices in your VisitorBay portal in the Devices tab. The following is a legend of device status for each connected device:

Paired

An iPad sign-in device has been successfully paired with your account by following the verification process, however it is yet to be activated by completing activation on the iPad itself.

Activated

Your iPad sign-in device has been fully paired and activated to use with your account. When launching the VisitorBay app with an active internet connection, you are connected and ready to start using visitor sign-in.

There is a device counter located to the right of the Devices tab. This indicates the number of active connected devices (blue) and disconnected devices (red).


Suspending and deleting an iPad from you account

Temporarily suspending access to an iPad device, or removing it entirely from your account are quick and easy methods to immediately prevent access to your account. To accomplish this, follow the steps below:


Customizing an iPad sign-in device

VisitorBay makes it easy to customize the look and feel of your iPad sign-in device in order to convey your company branding and messaging. You can customize your logo, color of the app background and text displayed on your device by following the steps below:


Managing visitors and reporting

Along with your visitors signing-in on your office iPad, VisitorBay makes it easy to manually sign-in and out visitors if you prefer. To complete this task navigate to Visitor logs -> + Add visitor. When this is selected, your default capture fields display on screen for manual entry of your visitor from your portal. Simply complete the fields and then click SAVE. Your visitor is then signed-in to the office location that you are working on in your portal.

Any user can also be manually signed-out, by navigating to Visitor logs -> Clicking the drop down box under the View tab -> Sign out.

You can export reporting on visitors based on date and time by first selecting the date range you wish to work on and then by clicking on “Export Visitors.”


Employee directory

Employees in your directory have the ability to receive alerts when a new visitor completes a sign-in to see them. There are currently two ways to create a new employee in your directory.

To create a new individual employee navigate to Employee directory -> + Add new employee.

Here you can create an individual employee to your listing. This is helpful if you have already imported a bulk list and would like to add a new employee separately for a merge with your existing employee list, or whether you are a smaller company and only have a few employees to manage.

Here you can import a bulk listing of several employees. This is especially helpful if you are exporting an employee database from common office solutions, such as Microsoft Exchange. Copy and paste the information from your employee database to the VisitorBay sample file available for download in the import employee area and then select upload file. All of your employees will then be saved to your employee listing. You can copy over this information at anytime by uploading a new import file. To Add an individual employee after a bulk import has been completed, you can follow the instructions in step 1 to add to our employee listing once a bulk import has been completed.


Badge printer setup (optional)

VisitorBay badges are an optional feature that allows visitors to be printed an adhesive visitor badge when they sign-in to your office. Having visitors use the badge feature not only secures your office, but also maintains a smooth and impressive sign-in experience. When users sign-out of your office, they can simply discard their badge or return them to your reception area.

Note: You must be subscribed to a VisitorBay plan that supports badge printing (Enhanced and higher). If you are unsure, navigate to your subscription page by clicking the blue banner in the top right portion of your portal. The banner will display your current plan. If necessary, upgrade your plan to gain access to this feature.

Follow the steps below to setup your Brother QL-820NWB printer below:

Important: Your Brother WiFi badge printer and iPad must be on the same office network for proper communication from the app to your printer. If your devices are on two separate networks, badge printing will fail and an error message will display on your iPad once the badge attempts to print.

To connect and pair your badge printer, follow the steps below:

Important: Your Brother WiFi badge printer and iPad must be on the same office network for proper communication from the app to your printer. If your devices are on two separate networks, badge printing will fail and an error message will display on your iPad once the badge attempts to print. Our systems will only communicate with the Brother printers listed in our store. Alternate models are not supported.


Troubleshooting printer issues

Most printer issues can be resolved by following the steps below. If you haven’t already completed the printer setup outlined in the Badge printer document, click here.

If you are receiving a connection error message, or your prtiner is failing to print badges, follow the quick troubleshooting steps below:

Compatible iPad sign-in devices

VisitorBay is compatible with any the following iPads, operating on the latest iOS firmware:




Manage billing and subscriptions

You can easily manage and change your subscriptions and the number of office locations associated with your account by following the steps below:

While logged in to your VisitorBay portal, click on the current license (top right corner)

Upgrade or downgrade your plan as required at anytime by selecting the appropriate option. To compare features click here.

To view previous payment history, select the Payment History tab.


How to use visitor invites

Visitor invites allow you to send meeting confirmation and details of appointments by email for visitors expected on future dates. Any expected visitors will show as invited in your VisitorBay portal so that you know who to expect on any given day.

To complete a new invite follow the steps below:

Your visitor is then sent an invite by email confirming their upcoming meeting and will be saved in your VisitorBay portal to display on the day of their meeting as an expected (invited) visitor.

You can export a custom list of future or previous invited visitors by clicking on the Export Visitors tab and selecting the dates you wish to view. You are then able to download as a csv file.


How to add admin users to VisitorBay

Allowing your admin teams to access and use VisitorBay can be done by following the steps below:

In order to add your admin user, they must first be added to your Employee Directory main list. To complete this, navigate to Employee directory -> Add new employee -> Complete the required fields and then click SAVE. Once you employee is saved, proceed to the next step.

VisitorBay and will ask them to complete their profile, including assigning a password to continue to their account.